Terms and Conditions

Last Updated: 8/1/2026

1. Acceptance of Terms: By accessing or using this website, purchasing products or services, or utilizing resources available through this site, you agree to be bound by these Terms and Conditions.If you do not agree with these Terms, please do not use this website.

2. About Our Services: This website provides educational resources, training materials, consulting services, digital downloads, and related content. All information is provided for educational and informational purposes only.

3. User Responsibilities

You agree to:

• Use the website lawfully

• Provide accurate information when creating an account or making purchases

• Maintain the confidentiality of your login credentials

• Not share paid content, membership access, or course materials with others

• Not copy, reproduce, distribute, or sell materials without written permission

4. Intellectual Property: All content on this website, including courses, videos, documents, templates, graphics, logos, text, and downloads, is owned by Catherine Thibedeau LLC. You may access purchased materials for your personal or organizational use. You may not:

• Reproduce or redistribute content

• Upload content to other websites

• Share login credentials

• Modify or create derivative works without permission

5. Purchases and Payments: All prices are listed in U.S. dollars unless otherwise stated. By purchasing any product, course, membership, or service, you agree to pay all applicable fees. We reserve the right to modify pricing at any time.

6. Refund Policy: Unless otherwise stated on a specific product or service page:

• Membership fees are non-refundable once billed.

• Consulting services are be subject to separate service agreements.

Any exceptions will be clearly stated at the time of purchase.

7. Memberships and Subscriptions

When you enroll in a recurring subscription:

• Charges will occur automatically according to the billing schedule selected at purchase.

• You may cancel future renewals at any time through your account settings.

• Cancellation does not provide a refund for previously billed periods.

Access may be suspended for failed payments.

8. Professional Use of Materials: The resources, templates, tools, courses, training materials, webinars, and other content provided through this website are intended for educational and informational purposes only.

While we strive to provide practical and accurate information, our materials are not a substitute for professional legal, regulatory, clinical, financial, human resources, or compliance advice. Users are responsible for ensuring that any information, forms, policies, procedures, or recommendations are reviewed and implemented in accordance with their organization's specific requirements and all applicable federal, state, and local laws and regulations.

For organizations operating in regulated environments, including healthcare, human services, intellectual and developmental disability (IDD) services, Home and Community-Based Services (HCBS), ICF/IID programs, behavioral health services, or other licensed settings, the use of our materials does not guarantee compliance with any regulatory, accreditation, licensing, payer, or contractual requirements.

You acknowledge and agree that:

• Materials provided through this site are educational resources and are not legal or compliance determinations.

• Regulatory requirements may change over time.

• Your organization remains solely responsible for compliance, policy development, operational decisions, documentation practices, and quality assurance activities.

• You should consult qualified legal counsel, regulatory experts, licensors, accrediting bodies, or other professionals when making decisions that could affect compliance, funding, certification, or service delivery.

By using these materials, you accept full responsibility for how they are applied within your organization and agree that Catherine Thibedeau LLC shall not be liable for any decisions, actions, omissions, regulatory findings, penalties, or business outcomes resulting from their use.

9. No Guarantees: We make no guarantees regarding:

• Business outcomes

• Regulatory compliance results

• Survey outcomes

• Revenue increases

• Organizational performance improvements

Results vary based on individual circumstances and implementation.

10. Limitation of Liability: To the fullest extent permitted by law, Catherine Thibedeau LLC shall not be liable for any indirect, incidental, special, or consequential damages resulting from use of this website, its content, products, or services. Your use of this site is at your own risk.

11. Account Termination: We reserve the right to suspend or terminate access to the website, memberships, courses, or services if a user:

• Violates these Terms

• Engages in unlawful activity

• Misuses the platform

• Shares proprietary content without permission

12. Privacy: Your use of this website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how information is collected and used.

13. Third-Party Links: This website may contain links to third-party websites.We are not responsible for the content, policies, or practices of those websites.

14. Changes to These Terms: We reserve the right to update these Terms and Conditions at any time. Changes become effective upon posting to this website. Continued use of the website constitutes acceptance of revised Terms.

15. Governing Law: These Terms shall be governed by the laws of the State of Maine, without regard to conflict of law principles.

16. Contact Information

Questions regarding these Terms may be directed to:

Catherine Thibedeau

[email protected]

37 Broadway, Orono, Maine 04473